Transparency about how we collect, handle, and safeguard your information.
Last updated: August 5, 2026
Welcome to the privacy policy of Doorstep.mom. Doorstep.mom is operated by Zhijiang Zhihuze Trading Co., Ltd., a company organized under the laws of the Peoples Republic of China. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at https://www.doorstep.mom, use any of our services, or otherwise interact with us through digital channels. The platform was developed with engineering contributions from PortalWise and is maintained to the highest standards of data protection and user transparency.
We take your privacy seriously. This document is designed to give you a clear and comprehensive understanding of our data practices. By accessing or using Doorstep.mom, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy you should discontinue use of the website and our services immediately. This policy applies to all visitors, registered users, and any other individuals who access or interact with our platform.
The scope of this policy covers information collected through our website, email communications, contact forms, project inquiry submissions, telephone interactions, and any other means by which you may provide data to us. It also extends to information collected automatically through cookies, log files, and analytics tools when you browse our site. We encourage you to read this policy in full to understand how your information will be treated.
We collect several categories of information to provide and improve our services. The types of data we gather depend on how you interact with us. Generally the information falls into two broad categories: information you voluntarily provide to us and information that is collected automatically when you use our website.
Voluntarily provided information includes your name email address phone number company name job title and any other details you choose to share when you fill out a contact form submit a project inquiry request a consultation or communicate with us by email or telephone. When you engage with us regarding a potential systems design or digital commerce project we may also collect information about your business requirements technical infrastructure and project scope to better understand your needs and prepare appropriate proposals.
Automatically collected information includes your IP address browser type and version operating system referring URLs pages visited on our site time and date of each visit time spent on each page and other diagnostic data. We collect this through standard server logs and analytics tools. This information helps us understand how visitors engage with our content which in turn allows us to improve the website experience and identify technical issues. None of this automatically collected data directly identifies you as an individual unless combined with information you voluntarily provide.
The information we collect serves several important purposes each designed to deliver better service and maintain the integrity of our platform. Primarily we use the data you provide to respond to your inquiries provide the services you request communicate with you about projects and proposals and send you relevant information about our offerings when you have expressed interest.
Beyond direct service delivery we use collected information to improve and personalize your experience on our website. Usage analytics help us identify which sections of the site are most valuable to visitors which pages need improvement and how users navigate through our content. This allows our engineering and design teams to make data-informed decisions about site architecture and content strategy.
We also use your information for administrative purposes including account management billing and invoicing security monitoring fraud prevention compliance with legal obligations and enforcement of our terms of service. In some cases we may aggregate and anonymize data for statistical analysis and business intelligence purposes. Aggregated data does not identify any individual and cannot be linked back to you.
Our processing of your personal information is grounded in one or more recognized legal bases depending on the nature of the data and the purpose for which it is processed. When you contact us or request our services the processing is based on the necessity to take steps at your request prior to entering into a contract or to perform a contract to which you are a party.
In certain cases we process information based on our legitimate business interests provided those interests are not overridden by your data protection rights. Legitimate interests include improving our website and services conducting business analytics ensuring network and information security and marketing our services to existing and prospective business clients. Where required by applicable law we will obtain your explicit consent before processing your data for specific purposes. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
We may also process your information to comply with legal obligations to which we are subject such as tax regulations financial reporting requirements court orders or lawful requests from governmental authorities. In such cases we will process only the minimum amount of data necessary to fulfill the legal obligation and will notify you of such processing where permitted by law.
Doorstep.mom uses cookies and similar tracking technologies to enhance your browsing experience analyze site traffic and understand how visitors interact with our content. A cookie is a small text file that is placed on your device when you visit a website. Cookies help us remember your preferences recognize you on subsequent visits and compile aggregate data about site traffic and interaction patterns.
We use both session cookies which expire when you close your browser and persistent cookies which remain on your device for a set period or until you delete them. Session cookies enable core site functionality such as maintaining your navigation state during a single visit. Persistent cookies help us remember your preferences for future visits and support our analytics efforts. The types of cookies we deploy include essential cookies necessary for the website to function properly analytics cookies that measure and analyze site usage and functional cookies that enhance your user experience.
You have full control over cookie settings through your browser preferences. Most browsers allow you to refuse cookies delete existing cookies or configure alerts when cookies are being set. Please note that disabling essential cookies may affect the functionality of certain parts of our website. For detailed guidance on managing cookies consult your browser help documentation or visit resources such as allaboutcookies.org for independent information on cookie management.
We do not sell rent or trade your personal information to third parties for their marketing purposes. We understand that trust is the foundation of our relationship with clients and we take that responsibility seriously. Data sharing is strictly limited to specific circumstances where it is necessary to provide our services comply with legal obligations or protect our legitimate business interests.
We may share your information with trusted third-party service providers who assist us in operating our website conducting our business and serving our clients. These providers include hosting and infrastructure services analytics platforms email communication services and customer relationship management tools. Each provider is bound by contractual obligations to protect your data to process it only according to our documented instructions and to implement appropriate security measures. We carefully vet all service providers and require them to maintain data protection standards consistent with our own.
In certain limited circumstances we may disclose your information if required to do so by law or in response to valid requests by public authorities such as a court or government agency. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights protect your safety or the safety of others investigate fraud or respond to a government request. In the event of a merger acquisition or sale of all or a portion of our assets your information may be transferred as part of that transaction with appropriate confidentiality protections in place.
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected including satisfying any legal accounting or reporting requirements. The specific retention period varies depending on the type of data and the purpose for which it was processed. When determining retention periods we consider the amount nature and sensitivity of the data the potential risk of harm from unauthorized use or disclosure the purposes for which we process it and whether we can achieve those purposes through other means.
Business correspondence and project inquiry data is typically retained for the duration of our engagement plus a reasonable period thereafter for business continuity and legal compliance. Usage analytics and automatically collected data is retained in identifiable form for up to 26 months after which it is either deleted or fully anonymized. Billing and transactional records are retained for the period required by applicable tax and commercial laws which is generally seven years in our primary jurisdiction.
When data is no longer needed for its original purpose or for legal compliance we securely delete or anonymize it. Secure deletion means that the data is rendered irrecoverable using industry-standard data destruction techniques. Where anonymization is used the resulting data cannot be re-identified or linked back to any individual and may be retained indefinitely for research and statistical purposes.
We implement and maintain technical administrative and physical security measures designed to protect your personal information from unauthorized access disclosure alteration and destruction. Our security framework follows industry best practices and is regularly reviewed and updated to address emerging threats and vulnerabilities in the digital landscape.
Technical measures include encryption of data in transit using Transport Layer Security or TLS protocols encryption of sensitive data at rest secure server infrastructure with firewall protection regular security patching and vulnerability scanning and access controls with role-based permissions. Administrative measures include employee training on data protection policies confidentiality agreements for all personnel with access to personal data regular security audits and assessments and documented incident response procedures.
While we strive to protect your personal information no method of transmission over the Internet or electronic storage is one hundred percent secure. We encourage you to take steps to protect your own data including using strong passwords keeping your devices and software updated and being cautious about sharing personal information online. If you have reason to believe that your interaction with us is no longer secure please notify us immediately using the contact details provided at the end of this policy.
Doorstep.mom is operated from China and your information may be transferred to and processed on servers located in China and other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country of residence and in some cases may not provide the same level of protection.
When we transfer personal data across international borders we implement appropriate safeguards to ensure that your information remains protected in accordance with this privacy policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by relevant data protection authorities binding corporate rules for intra-group transfers and adequacy decisions where the receiving jurisdiction has been recognized as providing an adequate level of data protection.
By using our website and services you understand that your information may be transferred to and processed in countries outside your own. If you are located in the European Economic Area the United Kingdom Switzerland or other regions with data protection laws governing cross-border data transfers you have specific rights regarding international transfers and we will honor those rights in accordance with applicable law. You may contact us for additional information about the specific safeguards we apply to cross-border data transfers.
Depending on your jurisdiction of residence you may have certain rights regarding your personal information. These rights may include the right to access your data and obtain a copy of the personal information we hold about you the right to request correction of inaccurate or incomplete data the right to request deletion of your personal information under certain circumstances and the right to restrict or object to our processing of your data.
You may also have the right to data portability which allows you to receive your personal data in a structured commonly used and machine-readable format and to transmit that data to another controller without hindrance. Where we process your data based on your consent you have the right to withdraw that consent at any time. Additionally you may have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your data violates applicable law.
To exercise any of these rights please contact us using the information provided in the contact section at the end of this policy. We will respond to your request within the timeframe required by applicable law typically within 30 days. We may need to verify your identity before processing your request and in some cases we may ask for additional information to help us locate the relevant data in our systems. There is no fee for making a request unless it is manifestly unfounded or excessive in which case we may charge a reasonable administrative fee or decline to act on the request.
Our website and services are not directed to or intended for individuals under the age of 16. We do not knowingly collect personal information from children or minors. If we become aware that a person under the age of 16 has provided us with personal data we will take immediate steps to delete such information from our records and terminate any associated account.
Parents and legal guardians play an important role in protecting the privacy of children in the digital age. We encourage parents and guardians to monitor the online activities of children in their care and to instruct them never to provide personal information through websites without parental permission. If you are a parent or guardian and believe that your child has provided us with personal information please contact us promptly so that we can take appropriate action.
Our content is designed for a professional and business audience. We do not market our services to minors and our services are not structured to appeal to a younger demographic. The minimum age requirement for using our services is consistent with applicable legal standards in our jurisdiction and we reserve the right to request age verification if we have reason to suspect that a user may not meet the minimum age requirement.
Our website may contain links to third-party websites plug-ins applications and services that are not owned or controlled by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control and are not responsible for the content privacy policies or data practices of any third-party sites or services.
When you leave our website or interact with a third-party service we encourage you to read the privacy policy of every site you visit and every service you use. We provide these links as a convenience and the inclusion of any link does not imply our endorsement of the linked site or its operator. Your interactions with third-party services including any data you choose to share with them are governed by their respective terms and policies not by this privacy policy.
We may integrate certain third-party tools and APIs into our service delivery. These integrations are carefully selected and are subject to our vendor assessment process. Where such integrations involve the exchange of personal data we ensure that appropriate data processing agreements are in place and that the third party meets our data protection standards. If you have questions about specific third-party integrations used in our services you may contact us for additional information.
We reserve the right to update or modify this privacy policy at any time to reflect changes in our data practices evolving legal requirements or operational adjustments to our services. When we make changes we will revise the last updated date at the top of this page and the updated policy will become effective immediately upon posting unless otherwise stated.
For material changes to this policy we will make reasonable efforts to notify you through prominent notice on our website or by sending an email notification to the address you have provided to us where we have such information on file. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of Doorstep.mom after any changes to this policy constitutes your acceptance of the revised terms and practices.
We maintain a history of changes to this policy internally for compliance and auditing purposes. If you have questions about earlier versions of this policy or about specific changes that have been made you may contact us and we will provide reasonable assistance. The version of this policy that was in effect at the time your data was collected will generally govern our use of that data unless you expressly agree to the application of an updated policy.
If you have any questions concerns or requests regarding this privacy policy or our data practices we encourage you to reach out to us directly. We value open communication with our users and clients and we are committed to addressing your privacy-related inquiries promptly and thoroughly.
You may contact us by email at service@doorstep.mom. Our team monitors this address during regular business hours and we aim to respond to all privacy-related inquiries within two business days. You may also reach us by telephone at +1 (430) 325-9994 during standard business hours. Written correspondence can be directed to our registered office at Zhijiang Zhihuze Trading Co., Ltd., 2nd Floor, No. 175, Group 4, Shazhiping Village, Gujiadian Town, Yichang, 443000, Hubei, China.
If you are located in the European Union or the United Kingdom and you believe that we have not adequately addressed your privacy concerns you have the right to lodge a complaint with the data protection supervisory authority in your member state of residence. For residents of other jurisdictions similar rights may apply under your local data protection regime and we encourage you to become familiar with the enforcement mechanisms available to you in your region.